Hi Market America and potential Voitel® Business Subscribers...
How many Market America business owners would be interested in a Voitel digital phone application for your home office and/or small business office (SoHo)? I am researching a couple of business VoIP options and I need your advice and suggestions.
This is probably a refresher for some of you but just in case---IP PBX solutions offer a variety of call-management features, such as voice-menu systems, call conferencing, click-to-call, call logging and tracking, voice mail and call forwarding. It makes your small business look like a BIG corporation. Please search 'IP PBX Features' on the Internet for a more comprehensive list of all the capabilities.
So one solution I am exploring is a Hosted IP PBX solution that delivers robust IP PBX feature functionality to your SoHo phones. This option requires little to no capital because we 'host' the hardware & software. All you do is supply the IP phones and let us do the rest. This solution is great for businesses who have less than 10 phones and limited IT support.
The 2nd option is a 'premise-based' IP PBX solution. The IP PBX device offers the same 'robust' features but resides on your premise or in your office. IP phones are required for this option as well. This one is great for businesses with more than 10 phones.
As a Market America small business owner, would you be interested in either of these services?
I look forward to your comments.
Regards,
Jamie Kennington
Director of Telecom Services for Market America & Voitel
6/10/2009
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10 comments:
I would really like to be able to offer this kind of service. It would be a huge market and business boost.
I went to a Microsoft IP PBX demo last year that had a plug and play style setup which was super easy and chalked full of features for small business. http://www.eweek.com/c/a/VOIP-and-Telephony/Microsoft-IP-PBX-Partners-to-Support-OCS-2007/
link above may help.
This is what I've been waiting for! SO much better than a typical VoIP service. Porting additional numbers is important to me so I can have multiple area code #s ringing into the same phone. Now, can we offer this for less than $24.99 monthly? That is key.
Many Thanks!
Hi TC and good morning...
Thanks for your comment and thank-you for posting that IP PBX link on with your comment. I will take a look at the article today and I hope others look at the site as well. You are correct in that the IP PBX solution is a real simple 'plug & play' scenario and I am glad you mentioned the ease of use. I am eager to see how Market America small business owners will embrace this kind of solution. Thanks for your support and feedback.
Regards,
Jamie Kennington
Director of Telecom Services for Market America & Voitel
Hi Roger Rose and good morning...
Let me just add that an IP PBX solution is ideal for small business owners and SoHo offices. I am eager to bring an 'in-demand' solution like this to the Market America & Voitel market and I appreciate your support. Do you have IP PBX experience you can share?
Next steps---we are reaching out to folks and asking them to join an IP PBX 'focus group' so that we can really wrap our arms around how Market America small business owners will embrace an IP PBX solution. And of course we will examine the price points and keep your $24.99 suggestion in mind. Thanks again for your support and feedback.
Regards,
Jamie Kennington
Director of Telecom Services for Market America & Voitel
If PatLive features could be integrated into an IP PBX service for MA distributors, that would be ideal.
I want one number with extensions that can have recorded messages or forward to other lines/phones (including time-based forwarding to mobile numbers).
Check out Google Voice for additional ideas. I'm thinking about getting a [free] Google Voice number to combine with PatLive (Google Voice number would be the the find-me number) so that I get voice-to-text conversion, SMS alerts, and other features that PatLive doesn't offer.
Hi Jamie,
I would love to have both Hosted and Premise Based IP PBX solutions for the SOHO market. In addition, since we can now sell DSL service we can bundle it with Hosted PBX service and make more BV every month! It would be great if we could have a group of telecom sales specialists to actually sell the service while the field sales team sets the appointments like the web center has.
Thanks for the opportunity to share on this topic and I would love to be part of a focus group on this topic.
Bill Soto
Hi Jamie,
I have an opportunity to work with a 50 member auto dealer association who are all looking for ways to cut costs. I'm sure most if not all would be interested in a Business VoIP solution. Please keep me posted.
Thank you,
Chris Page
Hi Chris...good morning...
I enjoyed speaking with you this morning and thanks for posting your comments. Please keep checking back on the ma blog or look for an eBlast notification on our progress. Thanks for your interest.
Regards,
Jamie Kennington
Director of Telecom Services for Market America & Voitel
Will the phones need to be on the same address? It would be nice if each phone in the IP pbx can be located anywhere in the world? Video phones?
Hi Adjo and Good Morning...Thanks for your inquiry and this is a very good question. Let me see if I can clarify how this solution would work best for you. With a Hosted IP PBX solution, the PBX funtionality is in the 'Cloud'. 'Cloud' is an Industry term for the place where all the magic happens---where the signal goes through the gateways and does all its conversion to the right langauge, inside the IP network (the public Internet or a private MPLS network). So if you are talking about displacing phones throughout the US so that each phone looks like an extension 'hanging' off the primary number, then 'yes' you can do this. Each phone would require access to the IP 'cloud' so we could do all the traffic engineering for you. This would be a Nation-wide service. With regard to placing phones Internationally, it is a little more complicated but it can be done. Would you like to talk 'live' about this? Please reach out to me at VoitelQ&A @ Market America.com and I will give you a couple of options on how to design this configuration. With regard to the video phone, the video phone works just like a plain old telephone handset in the IP World...that is once the signal is either converted in the appliance or in the network. I hope this helps, thanks for the challenge this morning, and I look forward to hearing from you.
Regards,
Jamie Kennington
Director of Telecom Services for Market America & Voitel
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